Duplicata Productions F.A.Q.
Q: What are the shipping costs?
A: Shipping is free no matter how many items you buy or where you live.
Please note that at this time we do not ship to Mexico due to a large number of lost packages in that area.
Q: Do you ship worldwide?
A: At this time we ship to all countries but Mexico. We apologize if this is an inconvenience, but we have lost too many packages sent to that area.
Q: Do you offer a guarantee?
A: We offer a 100% money back guarantee. If you are not satisfied, for any reason, we will refund your money. Shop with confidence! We know you will like our stuff!
Q: What method(s) are used to ship the items?
A: At this time we ship exclusively in regular sized envelopes using Canada Post letter-mail; the same envelope and mail class you would use to send in a bill payment or a letter to a friend.
Q: Why do you only ship using Canada Post letter-mail?
A: There are many reasons why we went with this method of shipping.
- It is fast - letters usually arrive much more quickly than packages.
- It is reliable - very few items get lost in the mail, no matter where they are sent.
- It flies under the radar - customs doesn’t usually bother looking at regular sized envelopes.
- It prevents damage - using regular sized envelopes means that postal workers are not tempted to bend them. Combined with our protective packaging and warning stickers, this means your items will arrive in perfect shape. To date we have had zero damage complaints.
- It is low cost, and low cost to us means low cost to you - we pass the savings on, as you can see by our low prices!
Q: Do you know any good jokes?
A: I don't know how good it is, but here's one for you.
What washes up on tiny beaches? Micro-Waves.
Q: How do I return items?
A: No need for returns! We will give you your money back if you aren’t satisfied with your purchase. See “Do you offer a guarantee?”, above.
Q: What is the best glue to affix your signs to scale buildings?
A: White glue always works well.
Q: What payment methods do you accept?
A: We accept PayPal and most major credit cards (American Express, VISA, Master Card). Apple Pay is coming soon.
Q: I see something I like, but it is not in the scale I need. Can you make it in another scale?
A: Most items can be made into any scale at no extra charge. Contact us (DuplicataProductions@gmail.com) to see if we can help you out.
Q: Do you do custom work?
A: Because of the incredible amount of time running a business demands, we are no longer able to do custom work. If this changes in the future, we will let you know!