DUPLICATA PRODUCTIONS Store Policies
Please Read! - We do our best to make sure our customers know exactly what they are ordering. We kindly ask that you read the full product description, look at all the photos and read any related captions to ensure there are no surprises when your order arrives!
100% Money Back Guarantee - We are so confident that you will be completely satisfied with our products and service that we offer a 100% money back guarantee. If, for any reason, you are not happy with your purchase, a full refund will be provided. Shop with confidence!
Privacy
We never have, and never will, share or sell any of our customer's information (including names, addresses, phone numbers, e-mail addresses and buying patterns) to or with any 3rd party. We will treat your information as if it was our own.
Shipping
Shipping Cost – Always free
Shipping Method - Unless otherwise indicated, items are shipped by Canada Post Letter-Mail. No tracking number is provided.
Shipping Time – Items will usually ship within 1 business day of receipt of payment. There is no mail pick-up on Saturday or Sunday in Canada, so we are not able to ship on week-ends. Any order received after noon on a Friday will be shipped on Monday.
Travel Time – The Canada Post delivery standard is 10 business days (ie: 14 days including week-ends) to anywhere in the world, but from experience you can expect the following:
Within Canada and USA – 10 days or less. We are in Montreal, Quebec, so the further west and or south you go, the longer it will take.
To Western Europe – 8 days or less. (We are located just down the road from an international airport, so items will be on a plane and on their way to you within 24 hours of being shipped.)
All countries other than Canada, USA or Western Europe – 14 days, give or take a few days.
Shipping Locations - We ship to all countries except Mexico. We apologize if this is an inconvenience, but we have lost too many shipments to continue shipping to that location.
Customs/Import Fees - Because of our shipping method and envelope sizes, our items do not require a customs declaration form and are typically not subjected to inspection. Therefore, there are usually no import fees – however, we cannot guarantee this for all cases – you, the customer, takes full responsibility to pay any fees/charges/taxes levied by customs.
Shipping Address – To avoid fraudulent transactions, we can only ship to the verified address attached to the buyer’s PayPal account (when PayPal is used as the payment method). No requests to ship to an alternate address, for any reason, will be accepted.
Packaging
Unless otherwise noted, all 1/35 scale printed items will be shipped in #10 envelopes (9.5” x 4” / 24 x 10 cm). Within the envelopes, items will be packed in an 8” x 4” / 20 x 10 cm re-sealable poly-bag to prevent water damage, with at least one stiff, acid-free cardboard backer to prevent bending and protect edges from being crushed. This method was specifically selected to avoid damage caused by postal workers bending or folding the product, as they tend to do with large or oddly shaped envelopes.
Multiple items will be shipped within the same poly-bag as long as they fit into the bag without damage. Multiple poly-bags will be used for large orders. The items within each poly-bag will be separated by a piece of tissue paper (or similar) to act as a buffer to prevent ink transfer and damage from rubbing.
More than one envelope may be shipped for a large order.
Payment Method
PayPal and most major credit cards are accepted.
Returns
Shop with 100% confidence. If you are not satisfied with one of our products in any way, we will refund your money.
Miscellaneous
Photos - Photos of our products are not a standard height and width – actual product size may be larger or smaller than what appears on the screen. We always provide a photo of our products alongside a ruler so the true size/scale can be understood.
Some photos have been watermarked to protect copyright. These watermarks do not appear on the items shipped to customers.
Colors displayed on your monitor may not accurately reflect the true colors of the artwork. We do not digitally manipulate our photos and do our best to provide a true reflection of the artwork, however, different monitors can show variations in color - what you receive may not look exactly as it appeared on your screen.
Product Layout - The DUPLICATA company logo and layout of a product (ie: placement of artwork on the paper) is subject to change without notice, and may not match exactly what is in the photos. However, the artwork itself (number of items, size, quality, etc) will never change from what is displayed in the photos.
Other scales - See something you like but it isn't available in the scale you need? Let us know, and we may be able to produce the product in that scale!
Suggestions for New Products - Have any suggestions for new products? We are always on the look-out for new ideas, so if you want something you can’t find, let us know and we may be able to produce what you need.
Happy modelling!